Refund & Cancellation Policy

This policy explains how cancellations and refunds work on Vanakkam Taxi. Policies may vary by trip type, payment method, and region.

You may cancel a booking before the trip starts, subject to any cancellation window shown in the app.

Repeated late cancellations may affect your account standing.

Drivers should cancel only when necessary and communicate promptly when they cannot complete a trip.

Frequent unjustified cancellations may lead to account review.

Eligible refunds are processed to the original payment method when possible.

Refund timing depends on your bank or payment provider and may take several business days.

If a rider or driver does not show up as agreed, report the issue through support with trip details.

We review disputes based on available trip records and applicable policy.

Questions about refunds or cancellations? Email vanakkamtaxi@gmail.com.